How do I make a purchase?
If you see a product you are interested in, simply click on it and you will be lead to the product page. Once you are there, choose ‘Add to Cart,’ or 'Buy it Now.' Once you’re ready to checkout, click the top right hand corner shopping cart.
Do I need to set up an account to place an order?
Nope! To purchase, simply check out and follow the instructions to place an order.
How much is shipping?
We offer free shipping worldwide for orders over $100 USD.
Do you also pay for taxes and duties?
Yes, we do! You'll never have to pay for these.
How long does shipping take?
Shipping usually takes 7-14 working days worldwide once the product is dispatched. Actual number of days will depend on shipping location.
If you need the product sooner, you can use a faster shipping option at an extra cost. Please email firstname.lastname@example.org or WhatsApp us at +16512080172 for more information. We will reply within 24 hours.
While we strive to ensure timely delivery, certain factors like pandemics, natural disasters, or logistical challenges can cause unexpected delays. Rest assured, these delays will not impact our faster shipping options. Since we collaborate with third-party logistics providers, direct control over their operations is limited. Keep in mind that customs clearance processes in the destination country/region might also lead to extended delivery timelines. Please note that processing times will take around 2-4 working days.
How do I know if my order has been shipped?
We will notify you through the email that you have provided.
What payment methods do you accept?
American Express, Visa, or Mastercard. We use Stripe as our payment processor to ensure the highest security.
What is your return policy?
Due to the nature of wedding-related products, our policy extends for a duration of 10 days from the time you receive your product. Regrettably, if more than 10 days have passed since you received the item, we, unfortunately, won't be able to provide a refund or facilitate an exchange.
In order to qualify for a return or exchange, it's important that the item remains unused and maintains the same pristine condition it was in upon receipt. Additionally, the original packaging should be intact. There might be instances where we request a photo or video to better assist you.
For our bespoke or custom-made orders, which are specially tailored or designed for individual clients, we regrettably cannot offer returns. If you are returning an item valued at over $75, we recommend considering the use of a trackable shipping service or investing in shipping insurance for added peace of mind.
What is your refund policy?
Upon receiving and thoroughly inspecting your returned item, we will promptly send you an email to confirm its safe arrival. Subsequently, we will provide an update on whether your refund request has been approved.
For approved refunds, the processing will be initiated, and the credited amount will be automatically applied to your original method of payment or credit card within a specific timeframe. It's important to note that a nominal processing fee of 5% will be applicable for canceled orders.
Do you accept exchanges?
Yes, in order to facilitate the exchange for a new product, please email email@example.com. Kindly note that we do require the return of the original item. The responsibility of covering the shipping expenses for returning the item rests with you. Please be advised that shipping costs are non-refundable.