How much is shipping?
We offer free shipping worldwide on orders over $100 USD. For orders under $100 USD, there is a flat $15 USD shipping fee.
How long does shipping take?
Shipping usually takes 7-14 working days worldwide once the product is dispatched. Actual number of days will depend on shipping location.
If you need the product sooner, you can use a faster shipping option at an extra cost. Please email email@example.com or WhatsApp us at +16512080172 for more information. We will reply within 24 hours.
While we strive to ensure timely delivery, certain factors like pandemics, natural disasters, or logistical challenges can cause unexpected delays. Rest assured, these delays will not impact our faster shipping options. Since we collaborate with third-party logistics providers, direct control over their operations is limited. Keep in mind that customs clearance processes in the destination country/region might also lead to extended delivery timelines. Please note that processing times will take around 2-4 working days.
How do I know if my order has been shipped?
We will notify you through the email that you have provided.
What is your return and refund policy?
Due to the nature of wedding-related products, our policy lasts 10 days after the customer has received the product. If 10 days have gone by since receiving the product, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original tags and labels still on the product.
For bespoke or custom-made orders especially made or designed for the client, such as but not limited to custom invitations, custom boxes or custom made attire, we do not offer returns. For products labeled 'handmade' we also do not offer returns as they were especially made for the client.
Once the custom design process is underway, we are unable to accommodate refunds. If you've placed an order and received a draft but wish to proceed with a refund for whatever reason, we will refund 70% of the product price. This accounts for the time and effort invested by designers and staff into your order. Our commitment extends to all custom-made items, such as invitations, which include 2 significant directional changes in design (complete design changes) and up to 5 minor detail design modifications (adjusting small details exclusively).
To ensure a smooth process, we kindly request that all custom orders be completed within 6 months of placing the order. We value open communication, so whether we've never heard from you or if we've already started discussing your custom order and, for any reason, we don't hear back from you within 90 days, please be aware that the order will be automatically canceled. If that happens, unfortunately, we won't be able to provide refunds, so please do keep in touch to avoid any inconvenience. We offer speedy communication channels via both email and WhatsApp.
Kindly note that customers are kindly requested to cover the shipping costs for returning the product to our specified address, located in Taiwan, Hong Kong, or China. We will promptly provide the precise shipping details. It's essential that the package is dispatched within 7 days upon lodging the refund request. To ensure transparency, please furnish the tracking number and name of the tracking company. Adhering to these timelines and guidelines is imperative to avoid any potential cancellation of the refund request. Please bear in mind that each order permits only a single submission for a refund request.
If you are returning an item valued at over $75, we recommend considering the use of a trackable shipping service or investing in shipping insurance for added peace of mind.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Do you accept exchanges?
Yes, in order to facilitate the exchange for a new product, please email firstname.lastname@example.org. Kindly note that we do require the return of the original item. The responsibility of covering the shipping expenses for returning the item rests with you. Please be advised that shipping costs are non-refundable.